| Cisco Innovators Forum guest blogger Marilyn Suttle | | | | from Jack and his employees paralleled the interviews |
| interviews some customer service superstars - the | | | | from the other company leaders featured in my |
| leaders and front line staff of highly successful | | | | book, "Who's Your Gladys?" |
| companies who excel in customer care: | | | | During one of the trainings, Jack introduced a success |
| I was invited to participate in a spectacular | | | | pie chart that had a huge impact on me. It originated |
| train-the-trainer program run by Jack Canfield (best | | | | from business builder Jim Bunch. The chart shows |
| known for co-creating the multi-billion dollar Chicken | | | | that 50% of success comes from your environment, |
| Soup for the Soul brand.) This year-long intense | | | | 40% from your mindset, and only 10% from skill. It |
| training granted me permission to teach the success | | | | makes sense when you think about it. Many capable |
| principles developed by Jack over the last 30+ years. | | | | people don't live up to their potential because of their |
| It's exciting to notice how the lessons I've learned | | | | beliefs systems and unsupportive environments. |